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Customer Feedback Comments

The results are in from our big survey. Here are the customer feedback comments in no particular order. We left the good and bad in:

  • Easy and efficient. Quick delivery. Easy to access technical support.
  • Efficient and streamlined service.
  • Excellent and prompt service.
  • Excellent cost-effective product
  • Excellent cutomer service and unbleievably quick delivery!
  • Excellent product and service. We appreciate the speed with which you replaced faulty torches
  • Excellent product. Prompt, helpful ongoing service.
  • Fast and Efficient
  • Good advice and timely delivery
  • Good product and service
  • Good prompt knowledgable service
  • Grest. Fast shipping
  • It was easy to order and it was delivered very quickly I was very impressed
  • Items ordered arrived quickly without any issues.
  • Provided helpful advice on product selection and always prompt in responses to questions.
  • Quick and efficient and product arrived on time.
  • Quick and efficient, Good products and good service.
  • Rugged product, Incredibly fast delivery, even internationally.
  • effective product
  • excellent service, product delivered promptly
  • it is excellent product. I am happy with it.
  • quick delivery
  • the service was good,fast and on time.
  • My order never arrived but Tim (from NSW) was very helpful in getting an investigation started with AusPost as well as shipping a replacement order promptly. Very happy with your customer service.
  • Very happy with the initial service. I had a faulty UV torch and onsolution replaced it within 3-4 days, no questions asked. Well done.
  • Brilliant! In the case of a faulty torch. I contacted onsolution and they sent me out a new one within 3-4 days no questions asked. Very happy.
  • The product was dispatched promptly, and followed up with tracking information and emails to check that it had arrived – excellent customer service.
  • Onsolution staff are easy to talk too and quick in putting in an order and are very prompt with sending their orders out and very reliable. Will use again in the future
  • Web site easy to access and to navigate. To shop online is also easy. Pictures and descriptions excellent and I found this easy to make a decision as to what I wanted to purchase. Products arrived in a timely manner. Also prices of products reasonable. I compared prices with several other websites and came back to you
  • Speedy delivery upon order placement. Excellent service and support. I found a problem with 2 items I purchased which were replaced immediately after a short email discussion over a 24hr period. The new items were sent to me and once I received them the faulty items were returned. Excellent products backed by knowledgeable support/service staff.


Thank you to everyone who took part in our survey. We hope that we can continue to provide fast, efficient and reliable service and great products.

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